How do you deliver Valentino gifts?
All webshop orders are packed in sturdy boxes, in which the products are protected with plastic bubble packaging; any empty space is filled with extra air cushions. The finished boxes are collected every afternoon by the DHL/Bpost courier and delivered to your home or work address the following business day.
How much does delivery cost?
Delivery within Belgium and to the Netherlands costs 5,95 € per parcel (up to maximum 12 kg). Delivery to other European destinations: France, Luxembourg & Germany, 9,95 €; all other EU countries, 14,95 €. We do not deliver to the UK, the Canary Islands, Ceuta, Melilla, Azores, Madeira, Cyprus, Malta, or countries outside the EU.
How long will it take for the gift to be delivered?
All our online gifts are made fresh to order. The transport time depends on the delivery address: In Belgium and the Netherlands deliveries are made within 1–2 business days. In France, Germany, and Luxembourg deliveries are made within approximately 2–4 business days. To other EU countries, deliveries will arrive within 2–6 business days. You can always track your purchases with the DHL/Bpost tracking number.
To what countries do you deliver?
We deliver within Belgium, to the Netherlands, Luxembourg, France, Germany, Ireland, Austria, Hungary, Italy, Spain, Portugal, Denmark, Sweden, Finland, Slovenia, Slovakia, Czech Republic, Poland, Latvia, Romania, Greece, Lithuania, Estonia, and Bulgaria. Due to transport & temperature-associated risks and customs issues, we do not ship to countries outside the EU.
Can I request a specific delivery date?
Yes, you can fill in the desired delivery date on the “my cart” page. We will take this into account and send the gift so it arrives on your requested delivery date. Standard deliveries within Benelux will take place the following business day if the order is placed before 12:00 am. In France, Germany and other EU countries, delivery will take approximately 3 business days.
What days do you deliver?
We deliver on a daily basis except for weekends and public holidays.
What happens if the recipient is not home at the time of delivery?
If the recipient is not home, they will receive a DHL/Bpost note in their postbox with the request to contact DHL/Bpost to make alternative delivery arrangements. If the recipient does not contact DHL/Bpost, the gift will automatically be delivered again the following business day and a third time on the third business day. If no one is available on any of these three occasions, the gift will be returned to Valentino. If your gift has not been delivered within the agreed period, please get in touch with us as soon as possible.
Can I track the delivery of my gift?
Yes, you can track the delivery of your gift through the DHL/Bpost tracking service. You will receive a tracking code along with confirmation of your order via email.
Can I give specific delivery instructions?
Yes, on the page labeled “cart ” on our website, you can add specific delivery instructions. We will do everything in our power to take these instructions into account.
Can you deliver to hospitals or business addresses?
Yes, this is definitely possible, but the delivery will be made to the main reception area or mailing room for internal distribution. Therefore, it is important that you add the recipient’s name and specific location to the delivery instructions.
We care about your protection
Transactions on our website are organized and protected through the online payment providers Shopify Payments. All information exchanged for the implementation of your payment is encrypted using SSL. These data can not be detected, intercepted, or used by others. Your payment details will never be stored on our website or our computers.
To complete your online purchase, you will be redirected to the Shopify Payments services. Your payment details will never be stored on our website and your payment will be carried out on the secure webpages of Shopify Payments.
FAQ - My Order
How can I be sure my order has been processed?
If your order was placed successfully, you will immediately receive an order number and an e-mail with the order confirmation.
Can I add a personal message to my gift?
Yes, you can add a personal message to your gift. You can enter your message in a specified field on the “cart” page, which will be handwritten on a card and placed in the gift box.
Is my message anonymous?
The only information that will be sent with the gift is the personal message and delivery specifications. We adhere to the law regarding the protection of personal details and will not disclose them.
How can I cancel or change my order?
If you would like to change or cancel your order, contact us as soon as possible. You can reach us by e-mail at firstname.lastname@example.org or by phone at +32 2 567 05 71 (weekdays, 9:00 am–12:00 pm & 1:00–5:00 pm). If you wait too long and your order has already been filled or sent out, it can no longer be cancelled.
I have a promotional code; how do I use it?
You can fill in your promotional code on the checkout page, and your discount will be applied. Only one promotional code can be used per order.
FAQ - My payment
Is my payment safe?
Yes, we work with the secure online payment providers Mollie, Paypal and Epay for all payments. Your credit card details will never be saved on our website./p>
Which payment cards are accepted?
We accept electronic payments by Maestro Debit Card via your online banking system or credit card payments via Visa or MasterCard.
Can I pay in a foreign currency? (non-EURO)
Yes, all payments can be re-calculated to your preferred currency using the exchange rate set by your own bank.
FAQ - My Chocolates
What is the best way to store my Valentino chocolates?
Chocolates should be kept in a cool, dry place at a temperature around 18°C. Therefore, it's best to store your chocolate in the coolest room of your house. One brilliant spot to store your chocolate is next to your red wine, since both require the same storage temperature. If you keep your chocolates in conditions that are too warm or too humid, a dusty, grey film may develop on the surface called a bloom. This film is totally harmless and will disappear when the chocolate melts in your mouth. When the chocolate becomes fluid, it returns to its natural brown color. When faced with very high summer temperatures, you can also store chocolates in your refrigerator, but only in an airtight container; otherwise your chocolates could get damp.
Are Valentino chocolates suitable for people with specific dietary requirements? (vegans, diabetics, people with a gluten intolerant)
On the "Chocolates" page of our website, you can find a drop down menu containing all the different chocolates suitable for people with certain dietary requirements.
Do my Valentino chocolates contain alcohol?
Some chocolates in our assortment contain alcohol. As a general rule, the fresh cream and hazelnut fillings do not contain alcohol, while ganaches always contain a small amount of alcohol. Valentino chocolates, however, are not liqueur chocolates. On the "Chocolates" page of our website, you can check exactly which chocolates contain alcohol.
How long can I keep my Valentino chocolates?
The shelf life is always marked on the packaging of our products. In general, when stored in the right conditions, meaning a cool, dry room at around 18°C–20°C with a maximum humidity of 50%, chocolates can last for quite a while (weeks or even months). Fresh chocolates are, of course, always best, so the sooner you eat them, the better.
How to contact us?
Send us an e-mail at email@example.com or give us a call at +32 2 567 05 71. You can reach us by phone, Monday through Friday, from 8:00 am to 12:00 pm and from 1:00 pm to 5:00 pm. We are closed on Saturdays, Sundays, and public holidays.
Where to find us?
We are located in Schepdaal, about 5 km outside the Brussels’ city center. You can visit or write to us at the following address: Valentino Chocolatier, Ninoofsesteenweg 1026, B-1703 Schepdaal, Belgium.
Would you like to inform us of a problem or submit a complaint?
As a manufacturer, we pay the utmost attention to our chocolates and gifts. Every chocolate and gift is made by hand at our factory and leaves in perfect condition. If you are disappointed in our service or product in any way, please contact us as soon as possible by e-mail: firstname.lastname@example.org or give us a call at +32 2 567 05 71 (weekdays, 9:00 am–12:00 pm & 1:00–5:00 pm). We will answer your questions within one working day and will do everything in our power to solve any problems that may arise.
Is it possible to return a damaged gift?
All our chocolates and gifts are shipped in very robust and safe packaging via DHL. In this way, the chocolates and gifts are delivered as quickly and safely as possible. In case your gift arrives damaged, please inform us within 5 working days and send us a photo of the damaged gift. We will then e-mail you a DHL return label to attach to the damaged box before DHL picks it up the next day. Subsequently we will send you a new gift or refund your money.
Could you delete me from your mailing list?
All our e-mails have an “unsubscribe” option at the bottom. If you click this link, your details will be automatically deleted from our mailing list.
Do you also offer specific corporate gifts?
Yes, we offer a variety of gifts geared toward companies and other organizations. They vary from small seasonal chocolate gifts to larger year-round chocolate gifts. Please send us an e-mail at email@example.com to receive a full brochure and pricelist.