Customer service

Send us an e-mail at info@valentino.be or give us a call at +32 2 567 05 71. You can reach us by phone, Monday through Friday, from 8:00 am to 12:00 pm and from 1:00 pm to 5:00 pm. We are closed on Saturdays, Sundays, and public holidays.

We are located in Schepdaal, about 5 km outside the Brussels’ city center. You can visit or write to us at the following address: Valentino Chocolatier, Ninoofsesteenweg 1026, B-1703 Schepdaal, Belgium.

As a manufacturer, we pay the utmost attention to our chocolates and gifts. Every chocolate and gift is made by hand at our factory and leaves in perfect condition. If you are disappointed in our service or product in any way, please contact us as soon as possible by e-mail: info@valentino.be or give us a call at +32 2 567 05 71 (weekdays, 9:00 am–12:00 pm & 1:00–5:00 pm). We will answer your questions within one working day and will do everything in our power to solve any problems that may arise.

All our chocolates and gifts are shipped in very robust and safe packaging via DHL. In this way, the chocolates and gifts are delivered as quickly and safely as possible. In case your gift arrives damaged, please inform us within 5 working days and send us a photo of the damaged gift. We will then e-mail you a DHL return label to attach to the damaged box before DHL picks it up the next day. Subsequently we will send you a new gift or refund your money.

All our e-mails have an “unsubscribe” option at the bottom. If you click this link, your details will be automatically deleted from our mailing list.

Yes, we offer a variety of gifts geared toward companies and other organizations. They vary from small seasonal chocolate gifts to larger year-round chocolate gifts. Please send us an e-mail at info@valentino.be to receive a full brochure and pricelist.